BOX OFFICE RECEPTIONIST
(15 – 32 hours per week (Pro Rata)
Job role: As part of the Box Office Reception Team you will have the greatest amount of interaction with our customers. You will be expected to deliver exceptional customer service which is the core of the team’s ethos. This role is an important link between customers, staff and the Arena management team.
You will be responsible for selling the Arena’s products and services through a booking system and taking payments. You will also manage any initial customer complaints, escalating to the relevant Manager when necessary.
Key accountabilities
- Ensure the service we provide is customer-focussed, so that we deliver exceptional customer service every time.
- Answer all customer enquiries in a timely manner – face to face, by telephone and email. Take accountability for communicating information / enquiries to the relevant staff member and sharing the actions you have taken effectively with each customer.
- Act as a key communicator across all departments.
- Work with the Box Office and Skate Hire Manager to ensure the ticket booking system is being used correctly. Flagging up any anomalies in a timely manner.
- Identify how we can improve customer loyalty and repeat business. Sharing ideas with the Box Office and Skate Hire Manager and the wider management team.
Essential criteria
- A strong sense of professionalism, discretion, sensitivity and understanding. Recognising that each customer has individual needs and identifying where special assistance may be required.
- Possess excellent problem solving skills and Is solutions focussed.
- The ability to work well in a team.
- Thorough attention to detail.
- The ability to remain calm in stressful and challenging situations.
- The ability to work well under pressure.
- Excellent knowledge of various computer software – Microsoft Office, experience of using a booking system.
- Excellent verbal and written communication skills.
Desirable criteria
- Is First Aid trained with an up-to-date qualification.
Our facility is open 7 days a week, so the 4 days will be scheduled into a weekly rota shift pattern.
TO APPLY: Please email your CV and a covering letter outlining your suitability for the role to boxoffice@vindicoarena.com before 10 November 2023
Job Types: Permanent, Part-time
Part-time hours: 32 per week can be split across two people
Benefits
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free on-site parking